Library of Services

Active East Herts

We are the Sport Development service for East Hertfordshire. You can use our service to help find a physical activity class or club to join to improve your physical wellbeing. We can help find a suitable option to fit your needs and help getting you active.

Active in the Community CIC
Little TikKers

Join Charlotte Adams the dance instructor who has appeared on many shows including Brits 2017, Ant and Dec’s Saturday Night Takeaway and Children in Need.

Charlotte will teach 5 - 10 years olds family friendly TikTok dance routines during this fun weekly class.

Affinity Water
Free Home Water Efficiency Check

Great news!  We offer Home Water Efficiency Checks to help you save water, save energy and save money.  Each visit takes between 30-45 minutes and is worth around £80 but is absolutley FREE to our Affinity Water customers!

A trained technician will:

• Check for leaks
• Fit effective water saving devices where possible
• Identify ways you can save water and energy to reduce your bills
• Provide water saving advice to fit into your lifestyle.

Age Concern
Age Concern Bishop's Stortford

Age Concern Bishop’s Stortford’s is a social centre open to people over the age of 55, we provide an opportunity for people to reconnect as part of an inclusive community. A centre in which a joyful and fun environment helps to create and build strong relationships with people in our community, whilst accessing choice based activities, which supports health and well-being. If you would like to join us, have a chat or try a new activity please get in touch.

Age UK Hertfordshire
Active Ageing - 10 to 3 Clubs

Our 10 to 3 Clubs operate across Hertfordshire and offer the chance for you, or your loved one, to socialise and enjoy a hot lunch with friends on a weekly basis.  They are great places to meet like-minded people and make new friends.

At our clubs you will also have the opportunity to enjoy live entertainment, receive information and help to access services, try a range of new or traditional activiites and learn new skills.

Age UK Hertfordshire
Befriending

Visiting Scheme

Our volunteers provide friendship and a listening ear if you, or someone you know, would like some company.  A carefully matched volunteer will visit you in your home once a week to share news, views and interests.

Telephone Club

Our telephone club provides support and friendship over the phone.  Our volunteers call you once a week for a friendly chat.

Age UK Hertfordshire
Help in the Home

Our Help in the Home Service is designed to help you, or your loved one, remain independent.

We can help with:

• General Cleaning / Changing bedlinen / Laundry and ironing
• Shopping
• Picking up Prescriptions
• Preparing light meals
• Keeping your company or providing a break for your carer

Age UK Hertfordshire
Hertswise Dementia Support

We can help people living with cognitive impairment,  memory loss or dementia, as well as their carers and loved ones.   We can help with:

• Specialist information and advice
• Groups and one to one support
• Carer support groups and advice

We also deliver Dementia Awareness Training to organisations within Hertfordshire.

Age UK Hertfordshire
Hospital and Community Navigation Service

The free Hospital and Community Navigation Service is available throughout Hertfordshire to help patients recently discharged from hospital and those who have recently been unwell.    We can provide wellbeing checks for people in their own homes, help to develop motivation, confidence and resilience, link people to support with benefits, debt and finance and help with solutions to loneliness and social isolation.

We can also help people affected by hoarding.

Age UK Hertfordshire
Information and Advice Service

Our free information and advice service can provide information on:

• Benefit entitlements and applications
• Grants
• Lasting Powers of Attorney
• Housing
• Scams
• Domestic Abuse and Elder Abuse
• Befriending services and emotional support

Please note: Due to high levels of demand at this time, we will be in touch in 5 to 7 days.   Thank you for your understanding.

Alzheimer's Society - Hertfordshire
Dementia Adviser Herts

Our Dementia Advisers provide telephone-based support to people with dementia, their carers and family members.

The Dementia Adviser services aims to deliver person-centred support, based on individual circumstances and needs, to enable people to live well with dementia.

Dementia Advisers will provide service users with information and advice regarding a dementia diagnosis, practical support, strategies and make onward referrals and signposting to partner organisations.

Alzheimer's Society - Hertfordshire
Dementia Support East Herts

Our local Dementia Support Workers can provide one-to-one face to face support to people with dementia, carers and family members.

The Dementia Support service aims to deliver person-centred support, based on individual circumstances and needs, to enable people to live well with dementia.

Dementia support workers will provide service users with information and advice regarding a dementia diagnosis, practical support, strategies and make onward referrals and signposting to partner organisations.

Beacon Victim Care Service
Beacon Victim Care Service - Catch-22

We provide confidential, emotional and practical support to victims and witnesses of crime in Hertfordshire. We help individuals navigate their way through the criminal justice system and we offer a restorative justice service.  We also work with lots of other organisations who may be able to provide help and support.  Click 'DETAILS' for more information.

To make a referral go to https://hertfordshirebeacon.org/contact-us/

BeeZee Bodies
BeeZee Families

BeeZee Bodies is commissioned by HCC to run weight management programmes for children aged 5-15 years and their families. Aimed at 5-15 year olds and their families, the course covers topics from healthy snacking, balanced meals, portion size and keeping active together. 

We also offer our BeeZee Families course online - 'BeeZee Live'!  Families can stream our expert family nutritionists directly into their home. Click 'DETAILS' for more information.

To be eligible for BeeZee Bodies services families must: Have a child aged 5-15 with a BMI above the 91st centile; and live/go to school/be registered with a GP in Hertfordshire.  To make a referral, click 'REFER' OR 'REQUEST CALLBACK'.

BeeZee Bodies
BeeZee Lite

BeeZee Bodies is commissioned by HCC to run weight management programmes for children aged 5-15 years and their families. Our BeeZee Lite service is for families to help kickstart their journey to a healthier, happier family. By booking a one hour, 1:1 appointment for health and wellbeing advice, tailored to the family's specific needs, we can help them address any challenges they face in maintaining a healthy household. 

To be eligible for BeeZee Bodies services, families must: Have a child aged 5-15 with a BMI above the 91st centile; and live/go to school/be registered with a GP in Hertfordshire.  To make a referral, click 'REFER' or 'REQUEST CALLBACK'.

Bishops Stortford Food Bank
Bishops Stortford Foodbank

The Bishop’s Stortford Food Bank is here to help anyone in our community who is struggling to feed themselves from day to day.  We provide a food and welfare package to last a minimum of three days. We can also offer signposting support to other services if needed.   Help with fuel costs is also available.

When requesting baby/sanitary/pet food items these are subject to availability and dependent on what is in stock on the day.

Please note: deliveries are currently Tuesday and Thursday afternoons.   Referrals must be received by 11 a.m. that day for delivery that day.

Bishops Wellbeing CIC
Bishops Wellbeing Interconnected Support

Bishop's Wellbeing provides a range of wellbeing, living and advice services, community programmes and coaching. We are guided by those we are supporting, putting the service user in charge of their own growth, capabilities to work, learn, love, and fully realise their individual potential. This is achieved by delivering high-quality services that allow individuals the autonomy to identify their own needs through our coaching and mentoring services. We give individuals the opportunity to access community activities, support, and the flexibility to pivot and reflect accordingly as required to ensure a pathway to independence. We offer a membership programme as well as a variety of paid-for services, including companionship and handyman services.

Blackgrove Farm
Space To Grow

This exciting new project at Black Grove Farm is a free and safe space to heal, reconnect and grow. Improve your health and well-being through gardening and connecting with nature. We’ll be growing food and practising mindfulness, both of which can reduce anxiety and depression, help with recovery from previous addictions, reduce isolation, improve confidence and aid recovery from long term ill-health.  

Click 'DETAILS' for more information.  Click 'REFER' to make a referral and a member of the team will be in touch.

BoxCleva
Hertfordshire's Big Hit

A youth boxing intervention class, run by the countywide award winning BoxCleva, offers a route into boxing via professional and engaging coaching.  Suitable for 7-15 year olds.  Cost £1 per child per session.  Every Thursday 5 - 6.30pm at Hertford Wellbeing Hub.  Boys and girls welcome, term time only. See 'DETAILS' for more info.  

BT
Home Essentials

Stay connected with our low-cost broadband and phone plans. Available if you’re on specific benefits, they’re perfect for everything from accessing services to video calls and streaming TV.

Home Essentials broadband includes: Guaranteed speeds, strong and reliable wi-fi, unlimited broadband and security as standard.

Buntingford Foodbank
Buntingford and Villages Food Bank

We deliver food parcels for those in need in Buntingford and surrounding villages

Carers in Herts
Information and Advice Service

Carers in Hertfordshire provides advice, information and support to unpaid carers - people looking after someone who is elderly, disabled, has a physical or mental illness or who misuses drugs or alcohol.

We support carers if they live, care or work in Hertfordshire.  All our services are provided free to carers.  Please refer clients via Frontline by clicking 'REFER'.

CDA Herts
Jobs Pathway

Jobs Pathway is a free service which supports people facing barriers to employment to find permanent jobs. We work with a network of employers willing to give people a chance to prove themselves and transform their lives. We provide a range of support including identifying suitable jobs, help with applications, accessing training/education, and ongoing coaching and mentoring.  Our service is free to Hertfordshire residents.  Click DETAILS for more information.

To make a referral, click REFER and a member of the team will be in touch soon.

Christians Against Poverty
CAP Debt Help

If you’re looking for free debt help from a friendly team who are here to support you, then you’ve come to the right place. Christians Against Poverty (CAP) has been providing free debt help in the UK since 1996. We help thousands of people get out of debt every year, equipping them with the tools and confidence to face any storms that may come their way in the future.

Our free debt help service is face-to-face* and run through local churches, so you get practical help and a supportive community around you through whatever challenges you’re facing. We’ll help you find the best route out of debt, and walk with you every step of the way.

Citizens Advice East Herts
Citizens Advice Service

Whether it’s advice on employment rights, benefit entitlements, money worries, housing concerns, relationship challenges, access to local support etc - we’re here for you.

You can also access a range of useful information and links online at citizensadviceeastherts.org.uk

Citizens Advice Harlow
Law Clinic

We are a Law Clinic at Citizens Advice Harlow offering free half hour appointments with specialist solicitors who can cover a wide range of legal issues including family, employment, immigration, consumer, criminal and housing.  For residents outside Harlow, please contact Essex Adviceline in the first instance on 0808 278 7856 or Hertfordshire Adviceline on 0800 144 8848. Your client can ask the Adviceline Adviser to refer them to Harlow Citizens Advice for a Law Clinic Appointment or they can be referred via Frontline by you.

A referral to the Law Clinic does not guarantee an appointment as your client may be asked to follow the initial advice provided in the first instance. 

cst.today
CST.Today

Due to covid restrictions we now offer one to one Cognitive Stimulation Therapy online. This is a fun way to help improve memory and confidence and bring back the joy of life! Family carers are welcome to join in with the session too.

CVS for Broxbourne & East Herts
Building Better Opportunities

The aim of our service is to engage those with complex barriers to employment and support them into sustained employment, volunteering or education. All those taking part receive intensive one-to-one support to understand and address their barriers to learning and employment. They are offered skills to help them secure work experience placements, volunteering opportunities or apprenticeships.

Click 'DETAILS' for eligibility criteria and click 'REFER' to make a client referral.

CVS for Broxbourne & East Herts
Community Car Scheme

Our Car Scheme supports clients who struggle to get to essential appointments (health, daily needs, social purposes, etc.) and are unable to drive or use public transport. The vulnerable, elderly and less mobile residents of East Herts and Broxbourne can access our service free of charge. Click 'DETAILS' for more information and 'REFER' to refer your client to us.  

CVS for Broxbourne & East Herts
Job Smart

Job Smart is an Employability Support programme operating across East Herts and Broxbourne. We can provide 1:1 support/mentoring, skills training and help with job searching / interview skills / CV writing / using online platforms.  The service is open to anyone in East Herts / Broxbourne and is free.  Click 'DETAILS' for locations and times.

Click 'REFER' or 'REQUEST A CALLBACK' and a member of the team will be in touch soon.

Dogs Trust Freedom Project
Dogs Trust

The Dogs Trust Freedom Project is a free dog fostering service for people fleeing domestic abuse and going into refuge or emergency accommodation. This service is available across Essex and Hertfordshire. This is a free service and all the dog's expenses are covered by Dogs Trust.

East Herts District Council - Housing Services
Housing Options

The Housing Options Team are here to provide free information, assistance and specialist advice to landlords, tenants and owner occupiers to help keep you in your home or to help you find an alternative.

Exchange
Second Hand Household Goods

Exchange is a place for people to pass on good quality things they don't need, to people who need them, free of charge.  We are a community group based at Bishops Stortford Baptist Church.   We are open two afternoons a week, by appointment or "drop in".

Items currently available: clothing for babies, children and young people, household goods, furniture and white goods.   To make a referral, click "REFER" or "REQUEST CALLBACK".

Family Lives
Bringing Up Confident Children with ADHD

This 6 weeks programme provides support, information and resources to parents/carers and adult family members so they can help their child reach their full potential. Sessions will cover : * ADHD - a whole-family issue * Understanding your child’s behaviour * Helping your child manage their feelings and outbursts * Balancing support of siblings * Learning new parenting strategies to address challenging behaviour and to make a difference in your family life.  

This is an online programme delivered every Tuesday from 28th September to 9th November 2021 12.30 p.m. to 2.30 p.m.  To make a referral via Frontline click 'REFER'.

Family Lives
Bringing Up Confident Children with SEN

This 8 weeks programme provides support, information and resources to parents/carers and adult family members so they can help their child reach their full potential. Sessions will cover : * Special Needs – a whole-family issue * Understanding your child’s behaviour * Helping your child manage their feelings and outbursts * Balancing support of siblings * Learning new parenting strategies to address challenging behaviour * Making a positive difference in your family life.

Family Lives
Getting On With Your Pre-Teen/Teenager

Worried about your teenager?  This 6 weeks programme is particularly suited for parents and or carers of pre-teen/teenagers who may have a FFA, CIN, CP or Youth Justice Plan and are showing signs of: * Risky behaviour online through social media * Attraction to or involvement in gangs * Alcohol and/or drugs, early sex, self-harming, crime and anti-social behaviour, aggressive and challenging behaviour.

This is an online programme delivered on Wednesdays, 7pm - 9pm, from 9 June 2021 to 14 July 2021.  To make a referral via Frontline click 'REFER'.

Freshwaters Christian Fellowship

We are a Christian church that seeks to encourage Health and Wellbeing through our meetings, events and activities. This includes meetings for those wanting to explore the Christian faith; a group we run for senior's in partnership with Rainbow Services; group walks; & general support and encouragement

Future Living Hertford

A free to access therapeutic support service for men, women and children & young people who have experienced domestic abuse or addiction through group programmes and personal counselling

Hertford and District Foodbank
Hertford & District Foodbank

The Foodbank provides free emergency food and toiletries. As well as receiving food for a minimum of 3 days, users may be directed to further help and support if required.

Hertfordshire County Council
Services for Young People

Services for Young People is part of Hertfordshire County Council, providing targeted prevention and early intervention youth work projects and programmes, information, advice, guidance and work-related learning for 11 (year seven) to 17-year olds, up to 21 for care leavers and 24 for young people with learning disabilities (LD) and some other vulnerable groups.

We help young people with the issues which are important to them such as jobs, careers and education, relationships, sexual health, confidence, self-esteem, substance misuse, staying safe, housing and independent living skills.

Hertfordshire County Council - Family Support / Young People
Familes First

Families First is the term used in Hertfordshire for services that work together to support families who need extra help. These are also known as early help services.

We all experience difficulties at some point. Families First can help you find early help and information to prevent issues from getting worse.

If you need more help than your usual support network - for example your health visitor, school, doctor or family centre - we can work with you and your family to create a package of support.

Hertfordshire Domestic Abuse Helpline

Our mission is to support those in need through our confidential listening and signposting service across Hertfordshire. Whether directly serving victim-survivors, perpetrators or their families, or indirectly to professionals, we provide a safe space for people to discuss their situation. Through our comprehensive and unique understanding of local resources, we provide the information they need to take control, to feel empowered to take the next step.  Call our Helpline: 08 088 088 088 or email us.

Hertfordshire Independent Living Service
HomeHealth

HomeHealth is a new service designed to support people aged 65 and over who are beginning to find it difficult to do the things they like to do for themselves. The HomeHealth service aims to help people stay independent and healthy for as long as possible as they get older. Please note: This service is currently a TRIAL.  Only 50% of applicants may get access to the service.  Other applicants will continue under the care of their GP.  Click DETAILS for more information.

Herts & Essex Community Farm
Harlow, Herts & Essex Community Farm

We are a community farm located in Harlow offering a safe place for all individuals and families seeking to learn how to grow food and create a more sustainable environment. We offer gardening based activities in a pleasant and friendly outdoor surrounding, plus a share of the produce to take home.

Herts Careline

Herts Careline provides community alarm and telecare services to older and vulnerable people living across the whole of Hertfordshire in partnership with Hertfordshire County Council.

Community pendant help alarms can provide much needed reassurance. It means the users and their friends, families and carers, know help is on hand if they feel unwell or have a fall, at the press of a button, 24 hours a day, 7 days a week from our Hertfordshire based Control Room.  A Careline alarm can support independence at home and enable people of all ages to live in their own homes for longer.

The emergency Control Room will be open as usual 24/7 over the entire festive period.  Referrals received after 24th December 2021 will be processed on 4th January 2022.

Herts Mind Network
Community Support Service

Our Community Support Service is here to provide advice, information and holistic outreach support to people who are experiencing mental ill-health or need help with their mental wellbeing. We work alongside you to develop an individually tailored package of support that meets your needs, working with you to find the solutions that are right for you. Our high quality service is flexible, and will help you to resolve real-life difficulties and to improve your own independence, quality of life and wellbeing.

Herts Mind Network
Counselling

Our  counselling  team  consists  of  experienced  counsellors  who  use  a  client-centred approach.  We  provide  a  supportive and confidential service and offer up to 10 counselling sessions.

The counsellor will help you to understand yourself as a person, how you deal with situations in your life and identify your specific ways of thinking. This will enable you to have a better understanding around your issues and to be aware of what choices you have.

To access the service you need to be 18 or over and living in Hertfordshire.

Herts Mind Network
Nightlight Crisis Helpline

Our Nightlight Crisis services provide emotional support, advice and information if you are feeling distressed and are in crisis.   You can also call us if your mental health is impacted by the current COVID-19 pandemic. Our NightLight Crisis Helpline team is here for you from 7pm to 1pm, every day of the year. Our NightLight Crisis Cafes are open from 6pm to 11pm weekdays and from 3pm to 11pm weekends (Watford and Ware). Our NightLight Overnight Beds at Hemel Hempstead are available on Friday, Saturday, Sunday and Monday nights, for those who need to stay overnight.

Herts Mind Network
Peer Support Service

Our countywide Peer Support Service offers flexible support for adults experiencing mental ill health and those that care and support them.

The service is staffed by a team of Peer Support workers, who have a lived experience of mental ill health, and  will work in collaboration with you to develop an individually tailored package of support that meets your needs.

Through providing safe and accepting 1:1 support, Peer Support Groups and Peer Learning Courses, the service will enable  you to explore your own strengths and resources and find solutions.

Herts Vision Loss

We provide help, support, advice and activities for people of all ages with varying degrees of sight loss.  From home visiting and befriending, to gadget and equipment demonstration, as well as many social support groups across Hertfordshire.  We also offer an advocacy service in partnership with Herts Help and support people in finding routes into employment or volunteering.  In addition, we have our ‘Hospital to Home Support’ for the visually impaired/blind for when they leave hospital, be it transport to get home, getting settled back in after a long stay, or support for living independently.  We also have a dedicated counselling service, offer support to schools and offer a range of training opportunities.  We accept referrals from all sources.

Click ‘REFER’ to make a referral and a member of the team will be in touch to discuss all available support.

Hummingbird Cancer Support
Complimentary Therapies

We are professionally qualified and fully insured complementary therapists who volunteer our time and skills in support of cancer patients, and their carers, whilst they cope with the worries and uncertainties arising from a cancer diagnosis.

Therapies offered include; reiki, reflexology, massage; from hand and arm to full body, manicure, and more.

Isabel Hospice
Compassionate Neighbours

Compassionate Neighbours offers a group of trained neighbours who give up their time and companionship for local people struggling with loneliness and social isolation.  Our Compassionate Neighbours can really make a difference by offering:

• Regular telephone support
• Face to face meetings adhering to all social distancing measures
• Assistance with basic errands.

To make a referral click 'REFER'.

Mediation Hertfordshire

Mediation Hertfordshire can provide a mediation and conflict coaching service to residents who are experiencing conflict, whether it is in the family, workplace, with neighbours or in the wider community. Our mediators are professionally accredited and DBS checked. We provide a confidential and impartial service to promote happier, safer and healthier communities.

Michael Roberts Charitable Trust
Bump to Five

Bump to Five takes items donated by the local community, sorts and checks them for suitability and redistributes them to families in need in Harlow and the surrounding areas.  We provide baby and toddler essentials from birth to 5 years old. This includes clothes, nappies, milk, toiletries, buggies and costs. Click 'Details' for more information. Professionals can refer directly via www.bumptofive.org/referralform. 

Millbrook Healthcare
Hertfordshire Wheelchair Service

We provide fully integrated wheelchair and postural management services to eligible residents of Hertfordshire on behalf of the NHS. We are your single point of contact for assessments, deliveries, repairs, and maintenance.

Mudlarks Community Garden
Mudlarks

Mudlarks is a Hertford based charity which supports adults and young people with learning disabilities and mental health issues. Through supported learning and meaningful work in the community, Mudlarks’ projects help people build confidence and self-worth, and develop important skills. Mudlarks runs five projects in Hertford - click DETAILS for more information and contact details.

PACT for Autism

PACT for Autism is a charity providing support for the families of autistic children, autistic adults and the neurodiverse community. Our key services include • Support & Information Line. We listen, Explore, Explain, Plan, Signpost & Connect • Monthly meetings. (Via Zoom) • Autism Talks & training • No Diagnosis Required.

Project Nova
Project Nova

Project Nova supports those who have served in HM Armed Forces who may be vulnerable, socially isolated or need support to live a law-abiding life. We also support Merchant Navy personnel who served in operational theatres alongside HM Forces.

Our team understands life in the Armed Forces and the challenges that veterans face when their military service ends. We work with a large network of organisations providing veterans with specialist support, including health, housing and employment.

Reach Out Hertfordshire
Reach Out

Reach Out provides support for those who have recently been discharged from hospital. Reach Out can assist people by linking them up with a volunteer in their neighbourhood who can offer companionship and practical support when they get home. This service is free.  

Click 'DETAILS' for more information, 'REFER' to make a referral (if you are a Social Prescriber Link Worker) or call 0791 7978 728. 

Red Kite
Rape and Sexual Abuse Support

We provide comprehensive services to survivors of historic or recent rape or sexual abuse or violence, to enable them to recover and thrive once more in their communities.

Re-engage
Call Companions

The call companions idea is very simple: a volunteer call companion (telephone befriender) calls the same older person either weekly or fortnightly at a mutually agreed time for an informal chat. The call companions service is aimed at people who are • aged 55+ • identify as socially isolated or lonely • have sufficiently good hearing to take on regular phone calls. Our volunteers all receive training, which includes topics such as safeguarding and how to engage in difficult conversations.

Refugee Council
Wellbeing & Work for Refugee Integration

The Wellbeing Service is delivered by the Refugee Council across Hertfordshire and Essex. Delivered by qualified and experienced psychological therapists, the service offers a safe and confidential space for refugee adults, families and separated & unaccompanied children to access wellbeing support, with a view to increasing resilience and confidence, and improving pathways into wider training and employment opportunities.

Applicants must have a BRP or Home Office Letter as proof of eligibility to access this service. This includes: Refugee Status/ Humanitarian Protection/ ILR (Settlement)/ DLR (over 12 months – as result of asylum claim)/ Resettled refugees and Family Reunion.

Rethink Mental Illness
Companions Befriending (East Herts)

Our service supports people who are aged 18+ with a diagnosed mental illness, who are socially isolated, who are known to NHS Secondary mental health services, and who live in Hertfordshire in and around the towns of Ware, Hertford, Hoddesdon, Broxbourne, Cheshunt, Cuffley and Waltham Cross.  Our befriending service helps people to re-engage with their local community through group befriending, 1-2-1 volunteers, befriending workers and social activities.  Clients must live in East Herts or Broxbourne to access this service.

Rethink Mental Illness
Companions Carer Service

Our Companions Carers support service provides support for mental health carers aged 18 and over in Hertfordshire. We provide a range of support which includes 1-2-1 support tailored to the carer's individual needs to support them in their caring role. Click 'DETAILS' for more information. Click 'REFER' to make a client referral.

Safer Places
Accommodation and Outreach support to victims of domestic abuse

We provide outreach support to victims of domestic abuse through our community-based services. Safer Places is an independent charity which provides a comprehensive range of services to adults and children affected by abuse who live in Harlow, Epping Forest and East Hertfordshire districts. We also provide safe refuge accommodation.

Safer Places
Triple R

Triple R is a trauma informed based Domestic Abuse programme which has three aims:

1. To enable victim/survivors to recognise abuse and its impacts on them and their children.
2. To enable them to recover from abuse and support their children to do so.
3. To develop resilience by building on their strengths and addressing challenges in order to build a better sustainable safe future for themselves and their families.

This programme is currently available online.  Click 'Details' below for more information and click 'Refer' to make a referral.

Samaritans
Samaritans (Herts & Essex) - Ware

We're here to listen, no judgement, no pressure, and help you work through what's on your mind. We'll never tell you what to do. We don’t provide counselling or take referrals but face to face visitors are welcome at the branch daily from 09.30 to 22.00, though currently this remains suspended due to Covid.  Call us FREE, day or night, 365 days a year.  Telephone 116 123.

Spectrum
Drug and Alcohol Recovery Service

Alcohol: We offer one-to-one and group support from an experienced alcohol worker. If you're worried about your drinking but not yet dependent, we offer 6 sessions via phone or video call. We can do these sessions on evenings and weekends. 

Drugs: We offer confidential one-to-one and group support from an experienced drug worker. We can help you with any drug use. If you need it, we can provide medical support such as substitute prescribing.

St Clare Hospice
Bereavement Support Helpline

The Bereavement Support Helpline is being run by a team of hospice staff and volunteers, trained to deliver immediate emotional support and practical guidance for those who would like extra support after the loss of someone close.

The helpline is operating from Monday 22nd June, 9am – 5pm, Monday to Friday, and is open to all local people living in West Essex and East Hertfordshire who feel they would benefit from extra support in relation to a bereavement – no matter how long ago their loss was.

St Clare Hospice
Compassionate Neighbours Project

This community-led project offers support for people living with a life-limiting illness or experiencing loneliness and isolation. Trained Compassionate Neighbours visit members of the community regularly to combat social isolation and offer a listening ear, companionship and emotional support. 

Please note:  We take great care to match referred people to volunteer neighbours, and sometimes there may be a delay in a volunteer being available.   We will acknowledge your referral and add in the notes what the status is, to keep you informed.

St Clare Hospice
The Echo Project

The Echo Project is for children, young people and families facing loss and bereavement. It is available to any child or young person under the age of 21, living in West Essex and East Hertfordshire, who is facing loss or who has been bereaved. A dedicated child, young person and family therapist provides support through facing an illness, bereavement support and training for parents, carers and schools.

St Clare Hospice
Virtual Bereavement Cafe

Our Bereavement Cafe project connects local bereaved people together, so they can share their experiences and support each other. Due to the current COVID restrictions, we are currently running our Bereavement Café project online, via Zoom, and on social media, with Facebook Groups. The online communities provide a ‘virtual’ space for local people to engage in a way that best suits their needs. When it is safe to do so, our physical Bereavement Cafés will open again.  Click 'DETAILS' for days and times of meetings. Click 'REFER' to contact this service and find out more. Open to anyone living in West Essex and East Herts.

Step2Skills

Step2Skills Adult learning and employment support, formerly known as Hertfordshire Adult and Family Learning Service (HAFLS), runs a wide range of quality and approved courses for adults aged 19+, aimed to help improve people’s lives. We run qualification courses and other employability programs too.

Step2Skills - NDAW
Neurodiversity at Work

Neurodiversity at Work (NDAW) is a year-long project and part of the Supported Employment Team (SET).  The project works with adults (18+) who are looking for work and have a neurodivergence (Autism, ADHD, Asperger’s, Dyslexia, Dyspraxia and Dyscalculia) or are on the waiting list for a diagnosis.  Providing 1:1 support over 12-26 weeks, participants must be registered unemployed with their local job centre and be resident in Herts.

Test Service Only
Test Service

This is a test site only for people to learn how Frontline works.

The 3 Churches Foodbank Hub

Foodbank Hub, branch of Hertford & District Foodbank

We are able to deliver foodbank parcels to residents in Stanstead Abbots, Great Amwell and St Margarets.  They can be referred direct to us, or via Hertford & District Foodbank.

The Counselling Foundation
Counselling Service

The Counselling Foundation is a leading mental health organisation that provides counselling and professional counselling training. Our charitable mission is to make counselling as affordable and accessible as possible. We work with a reasonable fee structure that means everyone can access support regardless of their financial circumstances. We are able to offer sessions in person, via video and telephone. Our counselling centres are located in St Albans, Luton, Bedford, Broxbourne and Stevenage. We provide both short term and long term counselling and will work with anyone that is clinically safe to be within our service.

The Hailey Centre

The Hailey Centre is a warm and welcoming meeting place for over 55’s. Our facilities are open to everybody with no priority being given to any one person, or demand made for regular attendance at the Centre in order to qualify for our services. 

We offer a Monthly Newsletter setting out activities for the month including Art, Craft, Bingo, Whist, Outings, Keep Fit, Yoga, Holidays, nutritious Lunches, Refreshments, Shopping Trips, Cinema, Quizzes, Computing, Photography and much more.

The Living Room Hertfordshire
The Living Room

The Living Room is here to support every adult from Hertfordshire seeking help for an addiction or if you are a family member or carer of someone suffering with an addiction. We provide daily group counselling sessions that are free, open-ended and treatment is person focused, as the length of time needed for an individual to achieve recovery varies. We provide support for ALL addictions.  Click 'DETAILS' for more information. 

To make a referral go to: https://www.livingroomherts.org/referral

The Sunflower Community Project

Offering Drop in Group work, low cost counselling, structured groups, walks, creative work

• Counselling - we will be offering 1 to 1 low cost counselling, either via zoom or face to face.
• Groups - Our groups will vary from Women or Men only, wellbeing drop in groups, to structed low cost time limited groups, such as Anxiety, and Self-Esteem.
• Creativity - Courses coming in September: creative writing, journaling, painting, anything creative. Meditation, gong baths, mindfulness.

Turning Point
Herts Carers Support Service

Our carers support service aims to improve the emotional wellbeing of unpaid carers and their loved ones.

Our service provides a wide range of practical and emotional support tailored to the individuals needs including benefit applications, health appointments, sit in service and more.

We will also signpost you to longer term support from other companies or groups that may be beneficial to you dependent on your needs.

Victim Support
I-Matter Programme - Victim Support

An online support programme for women over 16 who have been or are currently at risk of domestic abuse. 10 sessions delivered over Zoom by 2 Victim Support facilitators. Not suitable for those at high risk. Available in English, Welsh, Urdu, Gujarati, Polish and Bengali.  Click 'Details' for more information.

Ware Charities
Financial Assistance Grants

The Ware Charities is a local organisation, long established and funded by legacies.  We operate in Ware, Thundridge and Wareside areas only.

In appropriate circumstances we provide financial support to individuals and families struggling for basic living needs (e.g., critical white goods and furnishings) and people struggling with certain priority financial issues (if receiving the ongoing support of a financial or debt counsellor or equivalent).

We also support those needing help with education expenses (eg school trips, education equipment including IT etc) and adults seeking to retrain and needing help with course fees.

WarmWorks
Green Homes Grant Scheme

Grants of up to £10,000 for the installation of energy efficiency measures eg. insulation, double glazing, heating systems and solar panels.  

The grant is available to both owner-occupied and rented properties. For owner-occupied properties, the grant will cover the full costs of the work. For rented properties, the landlord must contribute a minimum of 33% towards the cost of the work (maximum grant for landlords is £5000).

Watford FC Community Sports & Education Trust
Shape Up

Shape Up is a free 12-week weight management course for men delivered by Watford Football Club in East Herts and Broxbourne districts. The course is aimed at men aged 18 to 65 years-old with a BMI of 30 or over and men from the BAME community with a BMI of 28 or over. The aims are to improve the participant’s healthy lifestyle knowledge as well as ensure a sustainable weight loss rather than the typically short-term benefit of a diet-based programme.

Click 'DETAILS' for more information. Click 'REFER' or 'REQUEST CALLBACK' to make a referral and the Healthy Lifestyle Project Officer will contact the client directly with more details.

Wyld Edges Community Interest Company
Mental Wellbeing

We can support people in promoting good mental wellbeing. Through regenerative education, we show people how to build personal resilience, helping them to find techniques to support thier wellbeing. We work with individuals, groups and schools (including early years), to design community gardens which work to support mental health.

Xyla Health and Wellbeing
NHS Diabetes Prevention Programme (NDPP)

It is tough to make lifestyle changes but with the right help you can make simple changes to reduce your risk of developing Type 2 diabetes. Put your health back in your hands and reduce your risk of developing the condition. Your FREE local Healthier You NHS Diabetes Prevention Programme will help you do just that.

To refer yourself go to: 

https://preventing-diabetes.co.uk/know-your-risk-dtc/register/

Eligibility criteria:

• Aged 18 years & over
• HbA1c between 42-47 mmol/mol (6.0-6.4%) or fasting Plasma Glucose between 5.5.-6.9 mmol/l within the last 24 months
• Not pregnant
• Able to take part in light/moderate physical exercise

Click 'DETAILS' below to learn more.

YCT
Youth Counselling and Mentoring

YCT offers FREE counselling services for children and young people in Harlow  (ages 11 – 25) and East Hertfordshire (11 - 19).  A well-established and locally respected mental health charity, we deliver services from community sites in Harlow • Ware • Turnford • Hoddesdon • Bishops Stortford.